BPO Academy | Business Process Outsourcing Certificate from ICMA

BPO ACADEMY

We have created a BPO Academy while utilizing our Experience, Expertise, Professional, and Technical Resources to provide training solutions to the students.

The Academy will provide opportunities for young people in Pakistan to gain the necessary skills required to pursue a career in the BPO sector.

OUR OBJECTIVES

  • Transfer of business knowledge which VFG has gained over a decade.
  • Grow BPO business in Pakistan to increase its market share in the world.
  • Develop and train the talent available in Pakistan up to the world class standard.
  • Facilitate in providing job opportunities to educated professionals and graduates.
  • Support to elevate export earnings of the country.
  • Institutionalize the Industry for its wider acceptability and guaranteed growth.
  • To provide market ready resource.

MODULES OF BPO TRAINING PROGRAM

Slide BPO Academy | Business Process Outsourcing Certificate from ICMA Client Acquisition
Acquiring students with required Knowledge and Skills to help them conduct their BPO business and mitigate the risks associated with it.
Service Delivery Outsourcing (SDO)
Developing understanding in students with respect to BPO and also acquaint them with Process Management, Project Management and ERP along with Practical Training.
Advisory
Providing advice and consultation to the students for capacity building in the area of BPO Industry.
Mentoring
Offering expert's guidance to help students enhance their business through market acquisition and improved performances.
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Instructor’s Profiles

Adeel Shah

Adeel has a long, distinguished career in which he has formulated and successfully executed strategic plans for international and domestic commercial firms. His relationships with investment banks, securities companies, and venture capital markets give him the capability to successfully fund companies at various stages of development. He is primarily involved in raising private equity, catering to high net worth individuals, financial institutions, corporations, governments/quasi-governmental organizations and family businesses. Adeel is also actively involved in originating business deals and assisting with the deal-structuring process. He works closely with client companies to understand their specific requirements, leveraging the capabilities and expertise throughout the institutional and individual networks to provide strategic solutions to meet these requirements. His education background includes International Public Policy from SAIS-University of Johns Hopkins and MBA from Carey Business School of Johns Hopkins.

Fazal Mahmood

Fazal Mahmood has trained and managed statewide State Personnel on regional computer systems. His valuable Information Technology (software and hardware) experience gives the company an edge to compete in the global business market. He has also managed and led Small Business Innovation Research Program for one of a defense agency in the United States. His last title was Computer Scientist in a defense agency. He has earned his Master’s in Science (MS) in computer science an MBA from the University of Maryland, USA.

Irfan J. Shah

Irfan Jameel has diversified experience in Project Management, Information Technology, and Marketing. Irfan has expertise in establishing Back Offices for various clients in the USA, UAE, and Pakistan. He led a team of Project Managers, Chartered Accountants, and Government-registered Tax Agents to establish the largest VAT-related services company in the UAE, which included hiring and mobilizing a team of more than 150 Sales and Support Agents and more than 50 Qualified Accountants to successfully provide taxation-related services to more than 5,000 SMEs across UAE. Possessing entrepreneurial personality, combined with strong decision-making, interpersonal communication, and presentation skills, Irfan has been instrumental in the success of various projects and marketing of solutions like Enterprise Resource Planning, Client Relationship Management, Document Management System, Assets Performance Management Systems, and other Decision Support and Management Information Systems. Irfan has served as a visiting faculty at different Universities where he taught IT subjects. Having a Master’s Degree in Electronics, Irfan holds many certifications as well on his credit.

Khurram Iqbal

Khurram Iqbal has worked as a Head of Finance department at Faisalabad Oil Refinery (PVT) LTD, Kisan Foods & Channel 92. He has studied investments and securities and has passed the level 1 exam at Chartered Financial Analysts Institute and CMA at Institute of Cost & Management Accountants of Pakistan. He is an expert in financial management, planning, and managing the company’s performance. He is well versed in managing operations and processes within budget. He is profoundly responsible for the well-being of the client’s financial growth and stability in terms of making a loss or profit. Khurram has an experience of more than 20 years in Accounting, Audit, and related segments.

Rashid Ahmed

Rashid Ahmed has more than 20 years of experience in some of the most prestigious companies of Pakistan, Sri Lanka, and UAE including Afeef Group of Companies, Venus Group of Companies, Emirates Neon Group (ENG), Siemens Pakistan Engineering Co Ltd, DGM, Industrial Clothing Limited, Reckitt & Benckiser Ltd., and Central Cotton Mills Limited, currently he is working as a Head of Operation in a VentureForce Global. He possesses extensive experience in large- scale financial project management, financial operations, financial planning, and compliance & Internal control along with monitoring of business operations. He holds a Bachelors’s in Commerce degree along with FCMA certification.

Anwar Hassan

Anwar Hassan is CEO of Ixtel UAE, which is a leading digital service company, providing a broad range of services and solutions in strategy consulting digital technology and operations. He has worked in the sale, marketing, business development, and customer relations and has a track record of achievement in improving revenue generation and profitability across a range of industries, including government, financial services, energy, airlines & logistics, and conglomerates. With 19+ years of sales management experience in the ICT industry, focused on long-term revenue contribution, customer satisfaction, and increased market share from integrated artificial intelligence, big data, cybersecurity & digital transformation products, services, and solution offerings. Significant experience in developing successful sales organizations geared to generate new business through a high-activity sales & marketing platform in a team and partner-based environment.

Syed Farhan Shajahan

Syed Farhan Shajahan has over 12 years of experience predominantly in Offshore Markets including the USA and Canada. Farhan is an Accountant by profession, having done a Master’s in Business Administration with majors in Finance. He has a diversified portfolio of managing more than 700 US-based clients from industries including but not limited to Food & Beverage, Hospitality, Services, and Trading. He has led teams of up to 50 people collectively working for the Offshore market. Farhan also has a brief working experience in the UAE market as an Operations Manager at VentureForce Global, Inc. He is currently serving as the Head of BPO Operations (Offshore market) at VentureForce Global, Inc.

Muhammad Kashif

Mr. Muhammad Kashif has been working as a VAT unit head for Skyline tax consultancy from Karachi and has experience working in UAE as a VAT Consultant as well. He has also worked as assistant manager accounts in Textile Channel, Checkout supervisor & office partner at Waitrose, along with he has served the finance department of Faysal bank as well. He holds a bachelor’s degree in business administration from London College of Business Studies along with this he is also part-qualified ACCA. In all his jobs he has proved himself through his strong analytical, and problem-solving skills. He can manage major tasks and projects using his strong management and interpersonal skills.

Insiya Abbas

Insiya Abbas is higher education teaching certified educationist qualified as an MBA(HRM) from the Institute of Business Management and holds a PEC-accredited Bachelor’s degree in Telecommunications from NED UET. She carries 10+ years of professional experience in leading HR, 360° talent acquisition, soft skills development, digital footprint, and corporate communications in industries as BPO, digital media, IT, telecommunication, and educational technology working with companies as Ventureforce Global, PTCL, Ufone, The First R Educational Consultancy, Enomsoft, and IncisiveSoft LLC USA. She has volunteered as a career counselor in 15+ reputed academic institutions of Pakistan including IBA, IoBM, Szabist, FAST-NUCES, and pro-actively worked in developing strategic liaison with professional accountancy institutions of Pakistan as ACCA, ICMA, and ICAP. She has won awards in technical writing on international forums of ICT and has contributed to distinguished DAWN newspaper. She carries proven experience of successful career development in the areas of soft skills underlying job success and Human Resource Management.

Nadeem Amir Ali

M. Faisal Bhatti is currently working as a supply chain manager and has experience of nearly two decades in the corporate world. At BASF Pakistan he is partnering with 12 business units operating under 3 business models. He has also worked as B2B Account Manager, Territory Manager Retail, Performance Consultant, and Sales & Customer Operation Team Lead in Shell Pakistan. He also has experience as Assistant Manager Marketing Services in Coca-Cola Beverages Pakistan and Client Service Executive in Prestige Communications.

M. Faisal Bhatti

Nasir Vohra is experienced in teaching for nearly 15 years, he has taught at renowned places including Tabanis school of accounting, Al-Hamd academy, Escribir college of advanced studies, and Anees Hussain school of excellence. He holds a rich educational background with ACCA and CMA certifications, along with masters and bachelor’s in economics. He has expertise in accounting courses including financial accounting, management accounting, financial reporting, and business math & statistics.

Nasir Vohra

With over ten years of experience in the power sector, Mr. Latif had the opportunity to work in Pakistan and Tanzania. During this time he has been involved in a wide range of engagements across the power landscape ranging from on-grid (Generation and Distribution), mini-gird and off-grid sectors. Saad is also passionate on working closely with early stage startups, help them build their strategies and assist in the area of business development. Driven by impact, he also had the opportunity to work closely with social enterprises. He had the honor of being featured in the ‘Extraordinary Pakistani Series’. He has been a Global Fellow with the Acumen Fund and is a graduate of Economics from LUMS.

Saad Hasan Latif

Mr. Shikoh is a dynamic & results-oriented senior IT professional with over 15 years of insightful experience in diverse organizational domains and teaching institutes. He is proficient in analyzing business technologies, improving procedures and functionalities of the existing IT & Business functions & operating while adopting SSC methodology. He is also well versed in developing and deploying IT plans to achieve strategic business goals. His core expertise includes; Project Management; Business Process Reengineering; System Analysis/Quality Control; Enterprise Solution Architect; Datacenter/DR; Data Mining/Data Warehousing; ITIL; Business Intelligence/Business Objects; Database Administration; Software Development; and Costing and Feasibility Management.
ADEEL SHAH | Chairman & CEO | VFGAdeel ShahChairman & CEO | VFG
Fazal Shah | Chief Operating Officer | VFG Fazal Mahmood Chief Operating Officer | VFG
Irfan J. Shah | Country Manager | VFG Irfan J. Shah Country Manager | VFG
Khurram Iqbal | COO | VFG Khurram Iqbal COO | VFG
Rashid Ahmed | Head of Operation | VFGRashid AhmedHead of Operation | VFG
Anwar Hassan | CEO | IXTELAnwar HassanCEO | IXTEL
Syed Farhan ShajahanHead of BPO Operations | VFG
Muhammad KashifVAT Unit Head | VFG
Insiya AbbasVisiting Faculty | NED University
M. Faisal BhattiSupply Chain Manager | BASF
Nasir VohraTeacher
Saad Hasan LatifTeacher
Shikoh SafviTeacher

WEBINAR

BPO diploma program information session

BPO diploma program orientation session (Batch 1)

BPO diploma program orientation session (Batch 2)

BPO diploma program orientation session (Batch 3)

How BPO Diploma Can Benefit Your Career

BPO Academy | Business Process Outsourcing Certificate from ICMA
It has been observed that students after acquiring a degree in their desired field often struggle to implement the acquired knowledge in the real-life work environment.
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